Privacy Policy dfkaya

1. Information We Collect

During the registration process and use of the dfkaya platform, we collect personal information required to enable us to provide a safe and responsible service. The categories of information collected are as follows:

• Identity Information: Full name, date of birth, identity card number (MyKad) or passport number for international players, nationality and residential address.
• Contact Information: Active email address, mobile number and current residential address for verification and service communication purposes.
• Account Information: Chosen username, password in encrypted form (not stored in its original form), login activity records and user logs.
• Financial Information: E-wallet details such as Touch 'n Go and Boost, DuitNow information, bank account numbers for FPX, and registered cryptocurrency wallet addresses (USDT, BTC, ETH).
• Usage Data: Game records, betting history, deposit and withdrawal transactions, and the time and duration of gaming sessions.
• Technical Data: IP address, device type, operating system, web browser version, cookie data and language preferences.

2. How We Use Your Information

Personal information collected by dfkaya is used solely for legitimate purposes related to the provision of our platform services. We will not use your data for any purpose that is contrary to your interests:

• Verifying your identity during account registration and the KYC process to comply with international licensing requirements.
• Processing deposit and withdrawal transactions securely through your chosen payment methods including Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency.
• Managing your account, including password resets, profile information updates and gaming limit management.
• Sending important notifications related to your account, transactions, active bonuses and policy updates via email or in-platform notifications.
• Detecting and preventing fraud, multiple account use, money laundering and any activity that violates our Terms and Conditions.
• Fulfilling legal obligations and requirements of regulatory bodies under the international licence we hold.
• Improving service quality through analysis of anonymised usage data and user feedback.
• Delivering promotional communications such as cashback bonus information or special offers — you can unsubscribe at any time.

3. Use of Cookies

dfkaya uses cookies and similar tracking technologies to improve your browsing experience on our platform. Cookies are small text files stored on your device when you browse our website.

The types of cookies we use include:

• Essential Cookies: Required for basic platform functions such as login sessions, language preference retention and account security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use our platform, for example the pages most frequently visited. All this data does not personally identify individuals.
• Functional Cookies: Remember your preferences such as display language, time zone and game display settings to provide a more personalised experience.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some platform features.

4. Sharing Information with Third Parties

dfkaya does not sell, rent or exchange users' personal information to any third party for their own marketing purposes. However, there are limited situations where we may share your data:

• Payment Service Providers: Required information is shared with legitimate payment processors such as e-wallet gateways and FPX services to complete your transactions.
• Gaming Platform Providers: The minimum required account information is shared with our licensed game providers to enable access to games on the dfkaya platform.
• Regulatory Bodies: Information required by law or by the direction of regulatory bodies related to international licensing will be disclosed accordingly.
• Law Enforcement: When required by a court order or a legitimate enforcement agency, we will cooperate in accordance with legal requirements.

5. Data Security Measures

We implement multiple layers of technical protection and organisational procedures to safeguard your personal information:

• All communication between your web browser and our servers is encrypted using 256-bit SSL/TLS protocol, indicated by a secure connection (HTTPS).
• User passwords are not stored in plain text — they go through a cryptographic hashing process before being stored in our database.
• Strict access controls ensure that only authorised dfkaya staff may access users' personal information within the scope of their duties.
• Continuous monitoring systems detect unauthorised access attempts and suspicious activity in real time.
• Data backups are performed regularly and stored in a secure environment with separate access controls.

Although we take all reasonable steps to protect your data, no security system can be fully guaranteed. You are also responsible for keeping your dfkaya account username and password confidential.

6. User Rights

As a registered dfkaya user, you have certain rights regarding the personal information we hold about you. You may submit a request to:

• Access: Obtain a copy of the personal information we hold about you.
• Correction: Update or correct personal information that is inaccurate or outdated.
• Deletion: Request the deletion of your personal information, subject to legal obligations that may require us to retain certain records for a specified period.
• Restriction of Processing: Request that we limit the use of your information in certain situations, such as while a dispute over data accuracy is being resolved.
• Opt-Out of Marketing Communications: Stop receiving promotional communications at any time via the unsubscribe link in emails or by contacting our support.

To submit any request relating to your privacy rights, please contact the dfkaya support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

7. Data Retention

dfkaya will retain your personal information for as long as your account is active or as long as needed to provide services to you. The following criteria determine the data retention period:

• Account information and transaction records are retained for the lifetime of your active account with dfkaya.
• After account closure, financial records and KYC documentation may be retained for a period specified by our international licensing requirements for audit and legal compliance purposes.
• Data collected for fraud prevention and anti-money laundering purposes may be retained longer in accordance with applicable legal requirements.
• Once the specified retention period has ended, your data will be securely deleted or anonymised.

8. Changes to This Privacy Policy

dfkaya reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or the technologies we use.

When any material amendment is made, we will:

• Update the "Last Updated" date shown at the top of this page.
• Send a notification to your registered email or via a notification within the dfkaya platform.
• In the case of significant amendments, display a clear notice on the main page or during login for a reasonable period.

Continued use of the dfkaya platform after an amendment takes effect is considered your acceptance of the updated policy. If you do not agree with any changes, you have the right to close your account and stop using our services.

9. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or dfkaya's handling of your personal information, please contact us:

• Live Chat: Available 24/7 in Malay and English via the dfkaya platform.
• Email: [email protected]

Our team will endeavour to respond to every privacy-related enquiry promptly and fairly.